Services
Senior help where digital, commerce and AI meet.
Each engagement is led personally by our principal. No hand-offs to junior teams.
- 01
Loyalty & CRM
Design, launch and scale loyalty programs that members use and finance can defend.
- Program strategy, tiers and economics
- Platform selection (Salesforce Loyalty Cloud and others)
- Partner and coalition models across retail and F&B
- Launch plan, member migration and growth levers
- 02
E-commerce & OMS modernization
Replatform commerce and order management without stalling the business.
- Target architecture: composable, headless or suite
- Order management, inventory and fulfillment flows
- Reserve & collect, ship-from-store, BOPIS
- Peak readiness, performance and bot defense
- 03
Mobile app strategy
Native apps that earn a place on the home screen, on one platform across brands.
- App strategy and roadmap
- Multi-brand, multi-tenant app platforms
- App store growth and ratings
- Native, cross-platform and web trade-offs
- 04
AI & GenAI adoption
Move from pilots to AI that is in production, governed and paying for itself.
- Use-case portfolio and business cases
- Data, platform and vendor choices
- Governance, security and agent controls
- Change management for teams
- 05
Transformation & fractional leadership
Fractional CTO, CPTO or digital leader to steady the program and build the team.
- Fractional CTO / CPTO / CDO
- Product and engineering operating model
- Org design for teams of 20 to 400+
- Budget ownership and vendor governance
- 06
Technical due diligence & board advisory
An experienced read on technology risk and value for deals and boards.
- Pre-deal technical due diligence
- Post-merger integration planning
- Board and advisory-board seats
- Technology strategy reviews
Engagement models
Ways to work together
Advisory
A standing monthly retainer for strategy, reviews and a second opinion when it counts.
Fractional leadership
An interim CTO, CPTO or digital leader, two to four days a week.
Fixed-scope project
Diagnostics, platform selection, roadmaps and launch readiness with a set fee.
Board & diligence
Technical due diligence for investors and advisory or board seats.
Have a program that needs a steady hand?
Tell us what you are working on. We reply within two business days.